Our Customer Care Team has years of experience teaching Truth78 curriculum and resources. We are happy to consult with you about your particular situation and answer any questions you have. Please contact us at 877.400.1414 or [email protected]!
Orders ship within 2-3 business days after they are placed. Shipping times listed below are in addition to warehouse production and packaging times, and the shipping times will vary depending on the method selected.
Shipping costs are calculated by the weight of the resources ordered. To see your shipping options and costs, add items to your cart and enter your shipping address in the order process.
For UPS, please check your standard Ground Transit Days before choosing a faster service. Shipping times are in addition to warehouse production and packaging times.
Customs fees may apply.
All existing accounts from childrendesiringGod.org have been transferred over to Truth78.org for you.
If you are having trouble submitting an order, the most common cause is an incorrect billing address. Please double check your billing address to make sure it matches your credit card statement and try submitting your order again.
If your name, ministry name, or billing address have any special characters in it, such as "ã, é, ü, Nº, etc.", it may take 1-2 business days for your payment to manually be processed. You can check your order status on the My Orders tab of your My Account page. The order will appear in your account as a pending order until the payment has been approved.
If you have any questions or concerns about your order, or need assistance in placing an order, please contact us for help.
If your order has not shipped, it may be possible for us to cancel your order and place a new one. Please call us at 877.400.1414. If your order has already shipped, please see return instructions below.
If you do not have a credit card available to place your order, you may use a check to pay. Check orders will be PROCESSED AFTER your check has been received by our Customer Care Team. Electronic resources will be accessible as soon as the check has been received and the order has been processed. Printed resources will ship 2-3 business days after the order has been processed.
Please follow these instructions to place a check order:
Truth78ATTN: Customer Care2401 Pilot Knob Road, Suite 134Mendota Heights, MN 55120
Once your check has been received, you will receive an email confirmation that your invoice has been paid and your order will be processed. At that time, any electronic resources will become available in your account under "My Downloadable Products." If printed resources are being shipped, you will receive an additional shipping confirmation email in 2-3 business days with tracking information.
Electronic resources are a great option for many of our customers. Learn about how to use our electronic resources and our policies regarding electronic licenses.
Since resources can be downloaded shortly after the order is placed, we cannot allow "returns" on electronic files. Please order carefully and contact us with any questions.
PRIOR TO RETURNING ANY PRODUCTS, contact Truth78. Please tell us 1) the order number and 2) the name and quantity of items you are returning. We will supply a Return Authorization number, instructions, and our shipping address. Returns received in brand new condition within 60 days of ordering will receive a full refund excluding shipping. Returns received after 60 days will incur a 15% restocking fee. Returns received after 90 days cannot be accepted.
Prices on the website are in USD. Since international shipping costs can be quite expensive, we are happy to work with you to find electronic options that might work for your situation. Please contact us for more information. If you decide to ship printed items, please be aware that customs fees may be charged in addition to shipping fees. These fees would be collected upon delivery.
Sales tax is charged for orders shipped to Minnesota. If your ministry is tax exempt, please send your ST3 Tax Exempt Form to [email protected] and we will mark your account as tax exempt for future orders.
We are happy to partner with you and would like to know more about your financial situation. Please contact us to start the process to request financial assistance.
To obtain technical support or suggest potential new features for the Fighter Verses App, GIFT App, or A Father's Blessing App, please contact us.